What numbers tell the absolute truth about a business? In this video, I'm going to share with you the top 7 customer success metrics to monitor your accounts to reduce churn and increase expansion revenue.
DOWNLOAD: Precision Scorecard™ - Keep Your Leadership Team Focused & Accountable To Growth - to the audio version on...
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+ Instagram (behind the scenes): Facebook (live trainings + Q&A): Twitter (what I'm reading): you want to stop an investor like me dead in their tracks, show them these 7 numbers.
With the right combination, they’ll fall over themselves to throw money at you.
Beg to invest.
Yes, even in the middle of a pandemic, when the world feels like it’s balancing on a knife’s edge...
These 7 numbers will show me your entire company’s health.
Scribble it on a napkin, drop it right in front of me....
And I’ll tell you: Yes or No.
I’m talking about the top 7 customer success metrics you need to measure.
I don’t care what you read about a CEO in magazines, how many Maseratis they own, or if they flew in on a private jet.
These numbers are the matrix code that reveal the TRUTH about any company.
I’m telling you right now, in your inbox, from me to you--
If you aren’t measuring these customer success metrics, you don’t know your own business.
So this video is for you. These are the numbers you’ve got to start measuring ASAP, including what they are and how to track them.
The reason the 7-number password can unlock an investment frenzy it because it immediately tells me:
- How good your product is
- How I can help you earn more
- Your growth potential
- Where to unlock lost revenue streams
- If you’ll survive a new competitor in the market
- What marketing opportunities you can leverage
- What holes need plugging in your revenue
Over the last 5-7 years, I’ve been involved in hiring over 50+ CSMs (Customer Success Managers) across my portfolio of 40+ investments and my own companies.
To make sure that any CSM I hire will hit the ground running, I just say “These are the 7 metrics I need you to measure - find the numbers and report them back to me.”
The simple act of knowing these numbers makes it painfully obvious where you need to turn your attention.
Get a notepad and pen ready and start the video here.
Dan “pass me the napkin” Martell.
Don't forget to share this entrepreneurial advice with your friends, so they can learn too: how to scale, grow and exit with Dan Martell and some of the top SaaS Founders in the business on the Escape Velocity show: DAN MARTELL
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“You can only keep what you give away.” That’s the mantra that’s shaped Dan Martell from a struggling 20-something business owner in the Canadian Maritimes (which is waaay out east) to a successful startup founder who’s raised more than $3 million in venture funding and exited not one... not two... but three tech businesses: Clarity.fm, Spheric and Flowtown.
You can only keep what you give away. That philosophy has led Dan to invest in 33+ early stage startups such as Udemy, Intercom, Unbounce and Foodspotting. It’s also helped him shape the future of Hootsuite as an advisor to the social media tour de force.
An activator, a tech geek, an adrenaline junkie and, yes, a romantic (ask his wife Renee), Dan has recently turned his attention to teaching startups a fundamental, little-discussed lesson that directly impacts their growth: how to scale. You’ll find not only incredible insights in every moment of every talk Dan gives - but also highly actionable takeaways that will propel your business forward. Because Dan gives freely of all that he knows. After all, you can only keep what you give away.
DOWNLOAD: Precision Scorecard™ - Keep Your Leadership Team Focused & Accountable To Growth -
Recommended Reading >> bit.ly/32kRpzw
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