Can't figure out why customers keep jumping ship? In this video, I'm going to teach you my strategy for identifying at-risk accounts and building the process to catch them before it's too late.
DOWNLOAD: EBR Flow Planner™ - 9 Box Model to Run Your Executive Business Reviews, Retain High-Value Clients & Increase Expansion Revenue - to the audio version on...
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+ Instagram (behind the scenes): Facebook (live trainings + Q&A): Twitter (what I'm reading): I’m losing customers in the pandemic!”
As a SaaS Coach, I worked very closely with a lot of software founders who are nervous that their businesses won’t ever recover from coronavirus.
Customers are cancelling, accounts are drying up, and prospects are turning into dust.
We have never seen a global economic meltdown quite like this one… so the concern is 100% justified.
But listen to me: You are not powerless.
Today I’m going to give you a crystal ball.
I’m going to share my go-to system for identifying ALL of your at-risk customers before they cancel... and then how to save those accounts.
It’s like predicting the future and fixing it all at once.
I’ve been using this system with my SaaS clients to help them crush their churn rates to below 1%.
...even in the middle of a pandemic.
Watch the latest video below and I’ll walk you through how to maximize your customer retention.
In this video, you’re going to learn:
- How to maximize customer retention + profits
- How to find out WHY customers are unhappy
- What to say that will win them back
- What a critical event is
- Why churn has nothing to do with software
- How to identify red flags as early as possible
- How to use accountability to save ANY customer
The trick is to have a system that alerts your support team when customers exhibit specific pre-churn behaviours, such as not logging in for a set amount of time, disengaging from support chat, or visiting cancellation pages.
Customers that meet enough of those conditions are in the danger zone.
As soon as those red flags appear, you then need to execute the Red Playbook - a system to save those accounts, correct the relationship and turn them back into raving fans.
With the right playbook, at-risk customers won’t have a good reason to cancel.
A system like this works.
Now more than ever, you’ve got to stay ahead of your at-risk customers and spot the red flags early.
Your business depends on it.
Remember, I’m here to help. If you’re tearing out your hair and not sure what to do with your business, reach out to me and my team.
Dan “strength-over-stress” Martell
Don't forget to share this entrepreneurial advice with your friends, so they can learn too: how to scale, grow and exit with Dan Martell and some of the top SaaS Founders in the business on the Escape Velocity show: DAN MARTELL
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“You can only keep what you give away.” That’s the mantra that’s shaped Dan Martell from a struggling 20-something business owner in the Canadian Maritimes (which is waaay out east) to a successful startup founder who’s raised more than $3 million in venture funding and exited not one... not two... but three tech businesses: Clarity.fm, Spheric and Flowtown.
You can only keep what you give away. That philosophy has led Dan to invest in 33+ early stage startups such as Udemy, Intercom, Unbounce and Foodspotting. It’s also helped him shape the future of Hootsuite as an advisor to the social media tour de force.
An activator, a tech geek, an adrenaline junkie and, yes, a romantic (ask his wife Renee), Dan has recently turned his attention to teaching startups a fundamental, little-discussed lesson that directly impacts their growth: how to scale. You’ll find not only incredible insights in every moment of every talk Dan gives - but also highly actionable takeaways that will propel your business forward. Because Dan gives freely of all that he knows. After all, you can only keep what you give away.
DOWNLOAD: EBR Flow Planner™ - 9 Box Model to Run Your Executive Business Reviews, Retain High-Value Clients & Increase Expansion Revenue -
Recommended Reading >> bit.ly/32kRpzw
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